Enhancing the hospitality customer experience of families with children on the autism spectrum disorder

被引：21

作者：

Freund, Daniela ^{[1
]}

Cerdan Chiscano, Monica ^{[1
]}

Hernandez-Maskivker, Gilda ^{[1
]}

Guix, Mireia ^{[1
,2
]}

Inesta, Ana ^{[3
]}

Castello, Montserrat ^{[4
]}

机构：

[1] Univ Ramon Llull, Sch Tourism & Hospitality Management St Ignasi, Res Grp Tourism Hospitality & Mobil, C Marques Mulhacen 40-42, Barcelona 08034, Spain

[2] Univ Rosario, Sch Management, Bogota, Colombia

[3] Univ Ramon Llull, ESADE Business & Law Sch, Ctr Educ Innovat, Barcelona, Spain

[4] Univ Ramon Llull, Fac Psicol Ciencies Educ & Esport, Barcelona, Spain

来源：

INTERNATIONAL JOURNAL OF TOURISM RESEARCH | 2019年 / 21卷 / 05期

关键词：

accessible tourism; autism spectrum disorder; family tourism; disability studies; customer experience; constraints; hospitality; ACCESSIBLE TOURISM; TRAVEL INTENTION; DISABILITIES; LEISURE; PEOPLE; PERCEPTIONS; CONSTRAINTS; BARRIERS;

D O I：

10.1002/jtr.2284

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental), the severity of disorder, and the families' strategies for coping with such constraints. A structured survey targeted at Spanish families (N = 117) indicated that the intrinsic dimension and the severity of disorder positively influence their intention to travel. The study contributes to extend knowledge about travel constraints related to accessible tourism and provides insights to accommodation providers on how to better enhance the customer experience of families travelling with a child diagnosed with ASD.

引用

页码：606 / 614

页数：9

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