The effects of consumer esports videogame engagement on consumption behaviors

被引:64
作者
Abbasi, Amir Zaib [1 ]
Asif, Muhammad [2 ]
Hollebeek, Linda D. [3 ,4 ]
Ul Islam, Jamid [5 ]
Ting, Ding Hooi [6 ]
Rehman, Umair [7 ]
机构
[1] Shaheed Zulfikar Ali Bhutto Inst Sci & Technol, Mkt, Fac Management Sci, Islamabad Campus, Islamabad, Pakistan
[2] Shaheed Zulfikar Ali Bhutto Inst Sci & Technol, Fac Management Sci, Islamabad Campus, Islamabad, Pakistan
[3] Montpellier Business Sch, Montpellier, France
[4] Tallinn Univ Technol, Tallinn, Estonia
[5] Prince Sultan Univ, Coll Business Adm, Riyadh, Saudi Arabia
[6] Univ Teknol Petronas, Dept Management & Humanities, Seri Iskandar, Perak, Malaysia
[7] Wilfrid Laurier Univ, User Experience Design Dept, Waterloo, ON, Canada
关键词
Esports videogames; Consumer engagement; Purchase intention; Coproduction; Word-of-mouth; Player recruitment; WORD-OF-MOUTH; CUSTOMER-BRAND ENGAGEMENT; VALUE CO-CREATION; PLS-SEM; INVESTIGATING ANTECEDENTS; FUNDAMENTAL PROPOSITIONS; USER EXPERIENCE; GAME ENGAGEMENT; ONLINE GAMES; COMMUNITY;
D O I
10.1108/JPBM-04-2020-2839
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose This study aims to propose a model for predicting consumers' esports videogame engagement on their ensuing consumption behaviors, which remains nebulous to date. Design/methodology/approach After approaching esports consumers in different gaming zones in Pakistan, this paper collected data from 364 videogame-based esports consumers. This paper deployed SmartPLS 3.2.8 software to perform the partial least squares-structural equation modeling-based analyzes. Findings The structural model results show that consumers' affective and behavioral esports videogame engagement positively affects their consumption behavior, including heightened community engagement, purchase intent, coproduction, word-of-mouth and new player recruitment. However, while consumers' cognitive esports engagement was found to positively impact community engagement, new player recruitment and coproduction, it failed to predict consumers' esports-related purchase intent or word-of-mouth behaviors. Practical implications The findings reveal that a strategic focus on consumers' esports game engagement will enable practitioners to nurture desirable consumer behaviors, including enhanced purchase intent, coproduction, word-of-mouth and new player recruitment behaviors, thus warranting consumer engagement's strategic value as a key esports gaming metric. Originality/value Empirical research into the role of consumers' esports videogame engagement on their ensuing consumption behaviors remains scant to date. Based on this gap, this study offers a timely contribution by exploring and validating a model that gauges the effect of consumers' cognitive, emotional and behavioral esports videogame engagement on their community engagement, purchase intention, coproduction, word-of-mouth and new player recruitment. It, thus, offers important insight into the rapidly advancing field of digital esports games.
引用
收藏
页码:1194 / 1211
页数:18
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