SUBMISSIONS AND COMPLAINTS ABOUT THE WORK OF SOCIAL WORKERS IN SOCIAL SERVICES INSTITUTIONS

被引：0

作者：

Juras, Damir ^{[1
]}

Juras, Mirna ^{[1
]}

机构：

[1] Ctr Socijalnu Skrb Split, Split, Croatia

来源：

LJETOPIS SOCIJALNOG RADA | 2015年 / 22卷 / 02期

关键词：

anonymous complaint; submission; complaint; social services; social worker;

D O I：

10.3935/Ijsr.v22i2.45

中图分类号：

C916 [社会工作、社会管理、社会规划];

学科分类号：

1204 ;

摘要：

This paper discusses the functions of submissions and complaints, and demonstrates the normative basis and practical use of citizens' rights to file a submission or complaint about the work of social workers in the Social Services system. The authors conclude that these are useful options but they call fora more precise procedure for the verification of claims from the submission/complaint, as well as consistent sanctions for those who abuse them by falsely accusing social workers.

引用

页码：299 / 310

页数：12

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