Learning What is Important: A Quality Improvement Initiative to Enhance Patient-Centred Care in Home Care

被引：2

作者：

Miller, Patricia ^{[1
]}

Gill, Caroline ^{[2
]}

Mazza, Kathy ^{[2
]}

Pilon, Celynne ^{[2
,3
,4
]}

Hill, Melissa ^{[2
]}

机构：

[1] McMaster Univ, Sch Rehabil Sci, IAHS Room 403,1400 Main St West, Hamilton, ON L8S 1C7, Canada

[2] CBI Hlth Grp West Tower, Toronto, ON, Canada

[3] CBI Hlth Grp, Toronto, ON, Canada

[4] MD Financial Management, 1870 Alta Vista Dr, Ottawa, ON K1G 6R7, Canada

来源：

PHYSICAL & OCCUPATIONAL THERAPY IN GERIATRICS | 2019年 / 37卷 / 01期

关键词：

Quality improvement; home care services; communication;

D O I：

10.1080/02703181.2019.1567643

中图分类号：

R49 [康复医学];

学科分类号：

100215 ;

摘要：

Aim: A quality improvement initiative was undertaken to increase the utilization of a new tool designed to facilitate the provision of patient-centred care in the homecare setting. Methods: The tool, entitled Life Through My Eyes (LTME), is completed voluntarily by the patient or a family member. In order to personalize the patient's care, it captures information about what is important to the patient and ways to make the patient feel comfortable. Patients and families played an integral role in the Plan, Do, Study, Act cycle used to introduce the tool into practice. Results: Patients and family members (n = 19) and personnel (n = 7) offered feedback that directed revisions to the tool's format, and additional strategies were implemented to increase personnel's familiarity with the tool. Conclusion: Improvements in the format and in the implementation process for the LTME tool were identified through a QI initiative, and the revised tool has now been distributed broadly.

引用

页码：3 / 15

页数：13

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