Due to the constant change of information management system and technology, this article aims to propose a model of social management innovation, which paid attention to the interface between digital technology and CCTV-based data ("The Past"). The Thai public and private sectors have substantially invested in data collection and storage. Yet, there is still an unsystematic and unorganized process of management. The value creation from data analytics has been disconnected from a full participation of all relevant stakeholders. Particularly, CCTV-based data, which acts on behalf of human eyes and minds to monitor and insure safety and security of life and property in city areas, has been left unattended and unutilized. Most investors and governmental authorities have just followed a trend of installing CCTV, rather than fully taking advantage of their investment. By utilizing field work interviews, case study methods and reviews of the literatures, a model of social management innovation in this article indicates three important elements as inputs, throughputs and outputs. The inputs comprise of human activities, times and places. The throughputs require four components including big data, super software, highly qualified computers and artificial intelligence to process the interface between these digital technologies and the past. The outputs are happy societal communities resulting from reduced crime rates, corrective information and an intelligent city.
