Business process visualization - Use cases, challenges, solutions

The proper visualization and monitoring of their (ongoing) business processes is crucial for any enterprise. Thus a broad spectrum of processes has to be visualized ranging from simple, short-running processes to complex long-running ones (consisting of up to hundreds of activities). In any case, users shall be able to quickly understand the logic behind a process and to get a quick overview of related tasks. One practical problem arises when different fragments of a business process are scattered over several systems where they are often modeled using different process meta models (e.g., High-Level Petri Nets). The challenge is to find an integrated and user-friendly visualization for these business processes. In this paper we discover use cases relevant in this context. Since existing graph layout approaches have focused on general graph drawing so far we further develop a specific approach for layouting business process graphs. The work presented in this paper is embedded within a larger project (Proviado) on the visualization of automotive processes.