Digital reference services in academic libraries

被引：0

作者：

Janes, J ^{[1
]}

Carter, D

Memmott, P

机构：

[1] Univ Washington, Sch Lib & Informat Sci, Seattle, WA 98195 USA

[2] Univ Washington, Sch Informat, Internet Publ Lib, Seattle, WA 98195 USA

来源：

REFERENCE & USER SERVICES QUARTERLY | 1999年 / 39卷 / 02期

关键词：

D O I：

暂无

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

To identify the proportion of libraries conducting digital reference service and to examine the characteristics of: those services, we conducted a survey of 150 academic library Web sites. Approximately 45 percent of the surveyed libraries offered digital reference services, with higher proportions among larger and more comprehensive institutions. We also examined: direct links from library homepages, ways in which users submit questions, FAQ documents, policies, technological barriers, and the role of institutional control.

引用

页码：145 / 150

页数：6

共 17 条

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