A Fuzzy SERVAQUL Model for Evaluating Service Quality of Service Industry

被引：0

作者：

Chou, Chien-Chang ^{[1
]}

机构：

[1] Natl Kaohsiung Marine Univ, Dept Shipping Technol, Kaohsiung, Taiwan

来源：

2008 IEEE CONFERENCE ON CYBERNETICS AND INTELLIGENT SYSTEMS, VOLS 1 AND 2 | 2008年

关键词：

fuzzy set theory; service quailty; evaluation; service industry; SERVQUAL method; DECISION-MAKING METHOD; CANONICAL REPRESENTATION; NUMBERS; SELECTION;

D O I：

暂无

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The evaluation of service quality is an important issue in the service industry. The aim of this paper is to construct a fuzzy SERVQUAL method for evaluating the service quality of service industry. This assessment model is tested by a numerical example. The results show that this assessment model proposed in this paper seems to be promising.

引用

页码：594 / 597

页数：4

共 17 条

[1] FUZZY DECISION TREES [J].

ADAMO, JM .

FUZZY SETS AND SYSTEMS, 1980, 4 (03) :207-219

[2]

[Anonymous], 1990, DEV QUALITY SERVICE

[3]

Bellman R. E., 1971, Decision-making in a fuzzy environment, DOI 10.1287/mnsc.17.4.B141

[4] LINEAR-PROGRAMMING PROBLEMS AND RANKING OF FUZZY NUMBERS [J].

CAMPOS, L ;

VERDEGAY, JL .

FUZZY SETS AND SYSTEMS, 1989, 32 (01) :1-11

[5]

Chen S., 1998, P DARPA BROADC NEWS

[6] An integrated fuzzy multi-criteria decision making method for manufacturing strategies selection [J].

Chiadamrong, N .

COMPUTERS & INDUSTRIAL ENGINEERING, 1999, 37 (1-2) :433-436

[7] The canonical representation of multiplication operation on triangular fuzzy numbers [J].

Chou, CC .

COMPUTERS & MATHEMATICS WITH APPLICATIONS, 2003, 45 (10-11) :1601-1610

[8] A fuzzy MCDM method for solving marine transshipment container port selection problems [J].

Chou, Chien-Chang .

APPLIED MATHEMATICS AND COMPUTATION, 2007, 186 (01) :435-444

[9] On a canonical representation of fuzzy numbers [J].

Delgado, M ;

Vila, MA ;

Voxman, W .

FUZZY SETS AND SYSTEMS, 1998, 93 (01) :125-135

[10] OPERATIONS ON FUZZY NUMBERS [J].

DUBOIS, D ;

PRADE, H .

INTERNATIONAL JOURNAL OF SYSTEMS SCIENCE, 1978, 9 (06) :613-626

← 1 2 →