Relationship of goals and microlevel work processes to performance on a multipath manual task

被引:24
作者
Audia, G
KristofBrown, A
Brown, KG
Locke, EA
机构
[1] UNIV MARYLAND, COLL BUSINESS & MANAGEMENT, COLLEGE PK, MD 20742 USA
[2] BOCCONI UNIV, GRAD SCH BUSINESS, MILAN, ITALY
[3] MICHIGAN STATE UNIV, DEPT PSYCHOL, E LANSING, MI 48824 USA
关键词
D O I
10.1037/0021-9010.81.5.483
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
This laboratory experiment used real-time observation to examine the relationships among goals, work processes, and quantity and quality outcomes using a simple multipath assembly task. Trained observers were able to reliably and accurately document work processes used to perform the task, supporting the use of real-time observation for documenting microlevel task strategies. Results show that (a) work processes were affected by goal content(quantity vs. quality); (b) goal form (gradually difficult vs. fixed and difficult) did not influence outcomes or processes used; (c) work processes and personal goals completely mediated the prediction of quantity outcomes and partially mediated quality outcomes; (d) process-only goals produced a greater number of process changes than outcome goals but led to poorer performance; and (e) outcome goals had a lagged effect on performance. The implications for goal-setting theory are discussed.
引用
收藏
页码:483 / 497
页数:15
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