Connecting customers to legacy systems for web-based self service

被引：0
作者：
Tipton, R [1 ]
机构：
[1] Cinergy Corp, EBusiness Applicat, Cincinnati, OH 45202 USA
来源：
2001 IEEE/PES TRANSMISSION AND DISTRIBUTION CONFERENCE AND EXPOSITION, VOLS 1 AND 2: DEVELOPING NEW PERSPECTIVES | 2001年
关键词：
customer service; information system; strategic planning;
D O I：
10.1109/TDC.2001.971408
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Cinergy has been implementing information technology (IT) systems and applications enabling a digital utility environment the last few years. This panel presentation discusses the implementation of e-Business applications to enable customer self-service by integrating engineering and operation applications and processes with front and back office systems. This implementation represents another milestone as Cinergy continues to e-transform its enterprise for the digital economy, to enhance customer services while increasing its operational efficiencies.
引用
收藏
页码：1103 / 1104
页数：2
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