Improving the quality of process reference models: A quality function deployment-based approach

被引：40

作者：

Matook, Sabine ^{[1
]}

Indulska, Marta ^{[1
]}

机构：

[1] Univ Queensland, UQ Business School, Brisbane, Qld 4072, Australia

来源：

DECISION SUPPORT SYSTEMS | 2009年 / 47卷 / 01期

关键词：

Reference model; Reference model quality; Reference model characteristics; Quality function deployment;

D O I：

10.1016/j.dss.2008.12.006

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior research on reference model requirements and development approaches. Initial evaluation of the instrument is carried out with a case study of a logistic reference process. The case study reveals that the instrument is a valuable tool for the management and estimation of reference model quality. (C) 2009 Elsevier B.V. All rights reserved.

引用

页码：60 / 71

页数：12