ICT Usage and Supply Chain Agility: the Moderating Effect of Supply Chain Complexity

With business environment becoming increasingly turbulent and competitive, firms are encouraged to enhance the agility capability across the supply chain in response. However, when it comes to supply chain agility, most studies only take supply chain flexibility into account. In fact, supply chain visibility is also an important indicator for supply chain agility. Furthermore, supply chain complexity is increased by more and more factors, but the influence of supply chain complexity on the relationship between ICT usage and supply chain agility has gained little attention in academic literature. This paper hypothesizes that supply chain complexity acts as a moderator between ICT usage and supply chain agility.