RPA Constitution Model for Consumer Service System based on IoT

被引：0

作者：

Kobayashi, Toru ^{[1
]}

Arai, Kenichi ^{[1
]}

Imai, Tetsuo ^{[1
]}

Watanabe, Tomoki ^{[2
]}

机构：

[1] Nagasaki Univ, Grad Sch Engn, Nagasaki, Japan

[2] NTT Corp, NTT Serv Evolut Labs, Yokohama, Kanagawa, Japan

来源：

2019 IEEE 23RD INTERNATIONAL SYMPOSIUM ON CONSUMER TECHNOLOGIES (ISCT) | 2019年

关键词：

Robotic Process Automation; Constitution Model; Internet of Things; Artificial Intelligence;

D O I：

10.1109/isce.2019.8901009

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Currently, RPA (Robotic Process Automation) attracts attention for productivity improvement of the business processing. However, there are few examples that applied RPA to consumer service system. It is caused by the fact that there is not common sense about an application development method based on RPA for consumer service system. Therefore, we suggest a basic model of RPA constitution for consumer service system. The feature is that we can add continuity, automation, and usability to consumer service system. We inspect an effectiveness of the basic model of RPA constitution by using consumer service system examples characterized by fusing IoT and AI that we worked on so far.

引用

页码：82 / 86

页数：5

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