Continuous Improvement and Employee Engagement, Part 2: Design, Implementation, and Outcomes of a Daily Management System

被引：0

作者：

Maurer, Marsha ^{[1
,2
]}

Browall, Pamela ^{[2
]}

Phelan, Cynthia ^{[2
]}

Sanchez, Sandra ^{[2
]}

Sulmonte, Kimberlyann ^{[2
]}

Wandel, Jane ^{[2
]}

Wang, Allison ^{[2
]}

机构：

[1] Beth Israel Deaconess Med Ctr, Patient Care Serv, Off Improvement & Innovat, Boston, MA 02215 USA

[2] Beth Israel Deaconess Med Ctr, Off Improvement & Innovat, Boston, MA 02215 USA

来源：

JOURNAL OF NURSING ADMINISTRATION | 2018年 / 48卷 / 04期

关键词：

HEALTH-CARE; LESSONS;

D O I：

10.1097/NNA.0000000000000601

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

A daily management system (DMS) can be used to implement continuous quality improvement and advance employee engagement. It can empower staff to identify problems in the care environment that impact quality or work flow and to address them on a daily basis. Through a DMS, improvement becomes the work of everyone, every day. The authors of this 2-part series describe their work to develop a DMS. Part 2 describes the implementation and outcomes of the program.

引用

页码：209 / 215

页数：7

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