From compliance to value-added auditing -: Experiences from Swedish ISO 9001:2000 certified organisations

被引：29
作者：
Poksinska, Bozena [1 ]
Dahlgaard, Jens Jorn
Eklund, Jorgen A. E.
机构：
[1] Int Grad Sch Management & Ind Engn, Dept Mech Engn, S-58183 Linkoping, Sweden
[2] Int Grad Sch Management & Ind Engn, Ctr Studies Human Technol & Org, S-58183 Linkoping, Sweden
来源：
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | 2006年 / 17卷 / 07期
关键词：
certification audits; ISO 9001 : 2000; QMS; survey; certification bodies;
D O I：
10.1080/14783360600595294
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This paper presents the results of a questionnaire survey of the auditing practices and the value of certification audits in 269 Swedish ISO 9001:2000 certified organisations. Certification audits help to improve the quality management system and increase the motivation for quality work. Certified organisations want auditors not only to issue a certificate, but also to share their own experiences and give suggestions for improvements. Audit conclusions, which imply consultancy work, are a common practice among auditors. Furthermore, there exist great differences regarding the required conditions for certification. The differences primarily depend on the auditors, but also on the certification bodies. Finally, the study also indicates that the audit procedure has improved after the ISO 9000 revision in 2000.
引用
收藏
页码：879 / 892
页数：14
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