Analysis of the patient experience measure

被引：18

作者：

Golda, Nicholas ^{[1
]}

Beeson, Stephen ^{[2
]}

Kohli, Nita ^{[1
]}

Merrill, Brandon ^{[1
,3
]}

机构：

[1] Univ Missouri, Sch Med, Dept Dermatol, Columbia, MO 65212 USA

[2] Amer Acad Phys Leadership, Tampa, FL USA

[3] Orlando Vet Adm Med Ctr, Orlando, FL USA

来源：

JOURNAL OF THE AMERICAN ACADEMY OF DERMATOLOGY | 2018年 / 78卷 / 04期

关键词：

health care quality; patient experience; MACRA; MIPS; patient satisfaction; quality measures; value-based purchasing; HEALTH-CARE; SATISFACTION SURVEYS; QUALITY; OUTCOMES; PHYSICIANS; ASSOCIATIONS; PREDICTORS;

D O I：

10.1016/j.jaad.2017.03.051

中图分类号：

R75 [皮肤病学与性病学];

学科分类号：

100206 ;

摘要：

Assessing the patient experience has been a component of national health care policy for years in various forms, and it is now incorporated into many areas affecting physician practice. This review will focus on the origin and importance of this measure and address its critiques. The evolution of the measure as it progressed from patient satisfaction to patient experience and the rationale behind this shift will be detailed, the thought process behind the measure as an indicator of a culture of patient-centeredness and quality rather than as strictly a score will be reviewed, and the various motivators for physicians to improve patient experience will be divided into extrinsic and intrinsic and discussed. (J Am Acad Dermatol 2018;78:645-51.)

引用

页码：645 / 652

页数：9

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