Determining the Competitiveness of Spa-Centers in Order to Achieve Sustainability Using a Fuzzy Multi-Criteria Decision-Making Model

被引:28
|
作者
Mijajlovic, Miroslav [1 ]
Puska, Adis [2 ]
Stevic, Zeljko [3 ]
Marinkovic, Dragan [4 ]
Doljanica, Dragan [5 ]
Jovanovic, Sasa Virijevic [5 ]
Stojanovic, Ilija [6 ]
Besirovic, Jasminka [2 ]
机构
[1] Univ Nis, Fac Mech Engn, A Medvedeva 14, Nish 18000, Serbia
[2] Govt Brcko Dist B&H, Bulevara Mira 1, Brcko Dist 76100, Bosnia & Herceg
[3] Univ East Sarajevo, Fac Transport & Traff Engn, Vojvode Misica 52, Doboj 74000, Bosnia & Herceg
[4] TU Berlin, Fac Mech Engn & Traff Syst, Str D 17 Juni 135, D-10623 Berlin, Germany
[5] Univ Business Acad Novi Sad, MEF Fac Appl Management Econ & Finance, Jevrejska 24, Belgrade 11000, Serbia
[6] Al Ghurair Univ, Coll Business Studies, Dubai Int Acad City, POB 37374, Dubai, U Arab Emirates
关键词
spa-centers; Bosnia and Herzegovina; sustainable tourism; FUCOM method; fuzzy MARCOS method; TOURISM; HEALTH;
D O I
10.3390/su12208584
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
Bosnia and Herzegovina (B&H) possess many natural resources that can be exploited for the development of medical tourism. The offer of medical tourism in B&H is focused on spa tourism. B&H has 16 registered spa-centers offering different types of services. This study provides a complete overview of the assessment of the current state of spa-centres using expert decision-making and methods of multi-criteria analysis. An innovative and novel MCDM model based on integration of the FUCOM (full consistency method) and fuzzy MARCOS (Measurement of Alternatives and Ranking according to COmpromise Solution) methods was used. The model consists of 16 alternatives and eight sustainable criteria. The results of this research have shown that the spa-centers of Ilidza near Sarajevo, Fojnica and Vrucica have the best assessments of the current situation and prerequisites for sustainable business. These spa-centers should be a benchmark to other spas providing direction on how to improve their business to be more sustainable and competitive in the market. These results were confirmed by a sensitivity analysis with two approaches used. The first approach was to compare the results obtained by the fuzzy MARCOS method with other fuzzy methods, and the second approach was to examine the influence of the application of different weights on the final ranking of the spa. The results of this study can serve spa-canter managers to understand the position of their spa-centers in order to exploit advantages they have and eliminate the shortcomings to improve their business.
引用
收藏
页码:1 / 17
页数:17
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