Measuring the efficiency of heritage institutions: A case study of a regional system of museums in Spain

Data Envelopment Analysis (DEA) is a widely applied tool in efficiency evaluation for public administration, yet has scarcely been put to use in the case of heritage institutions. The goal of the current paper is to evaluate the technical efficiency of a regional system of museums, the hypothesis being that these bodies represent one organization of productive resources (employment, equipment, art collections, and so on), aimed at providing various goods and services linked to their basic functions: conservation, exhibiting, research and dissemination of cultural heritage. Yet, given the diverse nature of this kind of institution, previous sorting and classification is required in order to obtain homogeneous clusters for the various elements. This research therefore merges multivariate statistical techniques to synthesise the initial information and DEA for efficiency evaluation. These findings may prove useful for management of these institutions, as well as for those responsible for public resource allocation policies in the area of cultural heritage. We apply this to a regional system of museums in Spain, which includes both rural and urban museums. (C) 2009 Elsevier Masson SAS. All rights reserved.