共 19 条
[1]
Ambler Tim., 2002, Journal of Service Research, V5, P13, DOI DOI 10.1177/1094670502005001003
[2]
Brady MK., 2005, J SERV MARK, V19, P401, DOI DOI 10.1108/08876040510620175
[3]
Dube L., 2003, Cornell Hotel and Restaurant Administration Quarterly, V44, P124, DOI 10.1177/001088040304400517
[4]
Frigo M.L., 2002, Strategic Finance, V84, P10
[7]
Jiang W. Z., 2002, Cornell Hotel and Restaurant Administration Quarterly, V43, P5, DOI 10.1016/S0010-8804(02)80037-4
[8]
Kayaman R., 2007, Managing Service Quality, V17, P92
[9]
Kim DW, 2004, EPILEPSIA, V45, P115