Post-implementation practices of ERP systems and their relationship to financial performance

Using econometric analysis, this study provides empirical evidence to support a cause-and-effect relationship of managerial actions to financial performance in a post-ERP implementation stage. Senior information systems managers reveal the state of affairs, providing a snapshot reference during that time period. Financial figures were collected for firms who were matched to our survey instrument. Regression analysis establishes that increased technological competence affects net sales, relationships with outside experts affect earnings, return-on-assets and return-on-investment, top management support affects net sales and net income, long-range planning negatively affects earnings, and the sharing of information between departments affects net income, return-on-assets and return-on-investments. (C) 2014 Elsevier B.V. All rights reserved.