An integrated multi-criteria decision making approach with linguistic hesitant fuzzy sets for E-learning website evaluation and selection

Network teaching has been widely developed under the influence of COVID-19 pandemic to guarantee the implementation of teaching plans and protect the learning rights of students. Selecting a particular website for network teaching can directly affects end users' performance and promote network teaching quality. Normally, e-learning website selection can be considered as a complex multi-criteria decision making (MCDM) problem, and experts' evaluations over the performance of e-learning websites are often imprecise and fuzzy due to the subjective nature of human thinking. In this article, we propose a new integrated MCDM approach on the basis of linguistic hesitant fuzzy sets (LHFSs) and the TODIM (an acronym in Portuguese of interactive and multi-criteria decision making) method to evaluate and select the best e-learning website for network teaching. This introduced method deals with the linguistic assessments of experts based on the LHFSs, determines the weights of evaluation criteria with the best-worst method (BWM), and acquires the ranking of e-learning websites utilizing an extended TODIM method. The applicability and superiority of the presented linguistic hesitant fuzzy TODIM (LHF-TODIM) approach are demonstrated through a realistic e-learning website selection example. Results show that the LHF-TODIM model being proposed is more practical and effective for solving the e-learning website selection problem under vague and uncertain linguistic environment. (C) 2021 Elsevier B.V. All rights reserved.