Using Software Agents to Enhance the Functionality of Social Knowledge Portal

Modern knowledge-based organizations require IT solutions that support execution of their business processes through enabling access to codified knowledge regarding these processes. Such knowledge can be gathered and shared using social software such as wikis and blogs. But user generated content often leads to granularity of knowledge. It is often necessary to provide the bigger picture and, especially when organization is divided into many teams, it's necessary to provide a competence map. One of the concepts that can be applied to address these problems is software agents society, operating on the top of the social software platform. In this paper we present a concept of the architecture of such solution.