Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution

Information Communication and Technology (ICT) gives a lot of contributions in the rapid transformation in global society. The people have to adapt in evolving claims of this trend in order to survive from daily struggles. In this 21st century Indonesians compel themselves to go with this flow and have to keep at par with countries over the world. Hence, higher education institutions must undertake on this fast transformation in serving the stakeholders real time by supporting of ICT as at University ABC in Jakarta, Indonesia. The existing Academic Information Systems (AIS) is not yet fully used for moduls usage and some of them are still idle. This paper is an empirical case study and the method used is discriptive research by using the existing data recorded in the systems then analyzed accordingly. This results study will give sugestions for better service delivery to the institutions.