Effectiveness of e-learning portal from students' perspective A structural equation model (SEM) approach

被引:71
作者
Chopra, Gaurav [1 ]
Madan, Pankaj [1 ]
Jaisingh, Piyush [1 ]
Bhaskar, Preeti [2 ]
机构
[1] Gurukula Kangri Vishwavidyalaya, Fac Management Studies, Haridwar, India
[2] ICFAI Business Sch, Dehra Dun, India
关键词
User satisfaction; E-learning; Service quality; System quality; Net benefits; Second-order SEM; INFORMATION-SYSTEMS SUCCESS; USER SATISFACTION; MANAGEMENT-SYSTEM; SERVICE QUALITY; CONTINUANCE INTENTION; PERCEIVED USEFULNESS; MCLEAN MODEL; ORGANIZATIONAL CONTEXT; CUSTOMER SATISFACTION; SCALE DEVELOPMENT;
D O I
10.1108/ITSE-05-2018-0027
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
Purpose E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students' perceptive. Design/methodology/approach "Survey" method has been used to collect the data with the help of a structured questionnaire from the students who have registered on COURSERA () website for e-learning. The questionnaire consisted of two sections e-learning system and e-learning effectiveness. E-learning system included items related to system quality, information quality and service quality. E-learning effectiveness dimension included user satisfaction and net benefits. The items in this section were measured on a five-point Likert scale ranging from strongly disagrees to strongly agree. The data collected have been analyzed using the SPSS version 17.0 and AMOS version 21.0. Findings Results show that system quality and service quality contribute more in e-learning system compared to information quality. Students perception may be that information available on the website may not be very useful as it's a one-way mode of communication. The researcher also found that the three dimensions (system quality, service quality and information quality) of e-learning system contributes to user satisfaction and net benefits. Students are satisfied with e-learning websites and intent to continue to use it in future as well. They also found it beneficial as it helps them in career growth and making them employable. Originality/value This paper proposed a second-order model of e-learning system and a second-order model e-learning effectiveness. E-learning system has been defined by three first-order constructs: a system quality, service quality and information quality. E-learning effectiveness has been defined by two first-order constructs: a user satisfaction and net benefits. The predictability of the proposed model is high to explain the impact of e-learning system on e-learning effectiveness.
引用
收藏
页码:94 / 116
页数:23
相关论文
共 154 条
[1]   E-learning continuance satisfaction in higher education: a unified perspective from instructors and students [J].
Al-Samarraie, Hosam ;
Teng, Bee Kim ;
Alzahrani, Ahmed Ibrahim ;
Alalwan, Nasser .
STUDIES IN HIGHER EDUCATION, 2018, 43 (11) :2003-2019
[2]   The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen [J].
Aldholay, Adnan H. ;
Isaac, Osama ;
Abdullah, Zaini ;
Ramayah, T. .
TELEMATICS AND INFORMATICS, 2018, 35 (05) :1421-1437
[3]  
Alkhattabi M, 2010, KNOWL MANAG E-LEARN, V2, P340
[4]  
Alla M.M.S.O., 2013, Journal of Computer Science and Information Technology, V1, P14
[5]   Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course [J].
Almarashdeh, Ibrahim .
COMPUTERS IN HUMAN BEHAVIOR, 2016, 63 :249-255
[6]  
[Anonymous], 2010, Journal of Information Technology Theory and Application, DOI DOI 10.1037/0021-9010.90.4.710
[7]  
[Anonymous], THESIS
[8]  
[Anonymous], THESIS
[9]  
[Anonymous], ICIS 2004 P
[10]  
[Anonymous], 2010, DESIGNING USER INTER