SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government

被引：49
作者：
Shareef, Mahmud Akhter [1 ]
Dwivedi, Yogesh K. [2 ]
Stamati, Teta [3 ]
Williams, Michael D. [2 ]
机构：
[1] North South Univ, Sch Business, Dhaka, Bangladesh
[2] Swansea Univ, Sch Management, Swansea SA2 8PP, W Glam, Wales
[3] Natl & Kapodistrian Univ Athens, Dept Informat & Telecommun, Athens, Greece
来源：
INFORMATION SYSTEMS MANAGEMENT | 2014年 / 31卷 / 02期
关键词：
mGov; eGov; citizen; service quality; consumer behavior; MULTIPLE-ITEM SCALE; CONSUMER PERCEPTIONS; USER ACCEPTANCE; CITIZEN TRUST; E-COMMERCE; ADOPTION; SATISFACTION; MODEL; ANTECEDENTS; TECHNOLOGY;
D O I：
10.1080/10580530.2014.890432
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Service quality of Mobile Government (mGov) is an important concept; however, to date, there has been relatively little work conducted in this emerging area. Based on an empirical study conducted among 1404 users of mGov in Mumbai, India, this study conceptualizes and identifies four service-quality dimensions-connectivity, interactivity, understandability, and authenticity-as the formative constructs of mGov service quality, and 16 measuring items to evaluate those dimensions as the reflective indicators.
引用
收藏
页码：126 / 142
页数：17
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