SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government

被引：50

作者：

Shareef, Mahmud Akhter ^{[1
]}

Dwivedi, Yogesh K. ^{[2
]}

Stamati, Teta ^{[3
]}

Williams, Michael D. ^{[2
]}

机构：

[1] North South Univ, Sch Business, Dhaka, Bangladesh

[2] Swansea Univ, Sch Management, Swansea SA2 8PP, W Glam, Wales

[3] Natl & Kapodistrian Univ Athens, Dept Informat & Telecommun, Athens, Greece

来源：

INFORMATION SYSTEMS MANAGEMENT | 2014年 / 31卷 / 02期

关键词：

mGov; eGov; citizen; service quality; consumer behavior; MULTIPLE-ITEM SCALE; CONSUMER PERCEPTIONS; USER ACCEPTANCE; CITIZEN TRUST; E-COMMERCE; ADOPTION; SATISFACTION; MODEL; ANTECEDENTS; TECHNOLOGY;

D O I：

10.1080/10580530.2014.890432

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Service quality of Mobile Government (mGov) is an important concept; however, to date, there has been relatively little work conducted in this emerging area. Based on an empirical study conducted among 1404 users of mGov in Mumbai, India, this study conceptualizes and identifies four service-quality dimensions-connectivity, interactivity, understandability, and authenticity-as the formative constructs of mGov service quality, and 16 measuring items to evaluate those dimensions as the reflective indicators.

引用

页码：126 / 142

页数：17

共 91 条

[21]

Chen Y.-C., 2005, ASS PUBL POL MAN APP

[22] Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry [J].

Chiu, HC ;

Hsieh, YC ;

Kao, CY .

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2005, 16 (02) :185-197

[23] Goal ambiguity and organizational performance in US Federal agencies [J].

Chun, YH ;

Rainey, HG .

JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY, 2005, 15 (04) :529-557

[24] PARADIGM FOR DEVELOPING BETTER MEASURES OF MARKETING CONSTRUCTS [J].

CHURCHILL, GA .

JOURNAL OF MARKETING RESEARCH, 1979, 16 (01) :64-73

[25] Measuring service quality in e-retailing [J].

Collier, Joel E. ;

Bienstock, Carol C. .

JOURNAL OF SERVICE RESEARCH, 2006, 8 (03) :260-275

[26] Formative versus reflective measurement models: Two applications of formative measurement [J].

Coltman, Tim ;

Devinney, Timothy M. ;

Midgley, David F. ;

Venaik, Sunil .

JOURNAL OF BUSINESS RESEARCH, 2008, 61 (12) :1250-1262

[27] MEASURING SERVICE QUALITY - A REEXAMINATION AND EXTENSION [J].

CRONIN, JJ ;

TAYLOR, SA .

JOURNAL OF MARKETING, 1992, 56 (03) :55-68

[28]

Cunningham Stuart., 1996, Media International Australia, V80, P84, DOI DOI 10.1177/1329878X9608000114

[29]

Damodaran L., 2005, The Electronic Journal of e- Government, V3, P1

[30] PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, AND USER ACCEPTANCE OF INFORMATION TECHNOLOGY [J].

DAVIS, FD .

MIS QUARTERLY, 1989, 13 (03) :319-340

← 1 2 3 4 5 6 7 8 9 10 →