Development of a Tool to Measure User Experience Following Electronic Health Record Implementation

被引：7

作者：

Xiao, Yan ^{[1
]}

Montgomery, Donna Cook ^{[1
]}

Philpot, Lindsey M. ^{[1
]}

Barnes, Sunni A. ^{[1
]}

Compton, Jan ^{[1
]}

Kennerly, Donald ^{[1
]}

机构：

[1] Baylor Scott & White Hlth North Div, Dallas, TX USA

来源：

JOURNAL OF NURSING ADMINISTRATION | 2014年 / 44卷 / 7-8期

关键词：

MEDICAL-RECORD; UNINTENDED CONSEQUENCES; INFORMATION-TECHNOLOGY; ORDER ENTRY; OF-CARE; SATISFACTION; SYSTEMS; NURSES; DOCUMENTATION; USABILITY;

D O I：

10.1097/NNA.0000000000000093

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

OBJECTIVE: The aim of this study was to develop a survey tool to assess electronic health record (EHR) implementation to guide improvement initiatives. BACKGROUND: Survey tools are needed for ongoing improvement and have not been developed for aspects of EHR implementation. METHODS: The Baylor EHR User Experience (UX) survey was developed to capture 5 concept domains: training and competency, usability, infrastructure, usefulness, and end-user support. Validation efforts included content validity assessment, a pilot study, and analysis of 606 nurse respondents. The revised tool was sent to randomly sampled EHR nurse-users in 11 acute care facilities. RESULTS: A total of 1,301 nurses responded (37%). Internal consistency of the survey tool was excellent (Cronbach's alpha = .892). Survey responses including 1,819 open comments were used to identify and prioritize improvement efforts in areas such as education, support, optimization of EHR functions, and vendor change requests. CONCLUSION: The Baylor EHR UX survey was a valid tool that can be useful for prioritizing improvement efforts in relation to EHR implementation.

引用

页码：423 / 428

页数：6

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