Integrating COTS technology in defense systems: A knowledge-based framework for improved performance

Purpose Militaries face increasing budget pressures, high operations tempos, a blitzing pace of technology, and adversaries that often meet or beat government capabilities using commercial off-the-shelf (COTS) technologies. The integration of COTS products into defense systems has been offered to help meet these challenges, yet such integration suffers mixed results. The purpose of this paper is to offer a knowledge-based conceptual framework for understanding COTS technology integration in the defense sector. Design/methodology/approach A literature review of 62 sources was conducted with the objectives of identifying antecedents (barriers and facilitators) and consequences of COTS adoption. Findings Research implicates the importance of knowledge management to successful COTS integration. COTS appropriateness should be gauged, and it is impacted by 14 enabling and five deterrent factors. Research limitations/implications The conceptual framework of COTS technology usage enhances understanding of COTS performance. The framework and its propositions should focus, and thus, stimulate increased future research of COTS performance. Limitations common to qualitative methods are disclosed. Practical implications By identifying factors that shape COTS appropriateness, practitioners know the factors to manage to hedge toward successful COTS integration. Managers should be aware of the importance of market knowledge for defense COTS innovation, especially for commercial companies that work as system integrators. COTS integrators need to better manage the lessons learned from COTS integration programs. Originality/value This research is the first to develop a conceptual framework of COTS product usage and a scale to measure COTS product appropriateness.