Exploitative leadership and service sabotage

被引：36

作者：

Ye, Yijiao ^{[1
]}

Lyu, Yijing ^{[2
,4
]}

Wu, Long-Zeng ^{[2
]}

Kwan, Ho Kwong ^{[3
]}

机构：

[1] Shenzhen Univ, Coll Management, 3688 Nanhai Ave, Shenzhen, Peoples R China

[2] Xiamen Univ, Sch Management, 422 South Siming Rd, Xiamen, Peoples R China

[3] China Europe Int Business Sch CEIBS, Org Behav & Human Resource Management Dept, 699 Hongfeng Rd, Shanghai, Peoples R China

[4] Xiamen Univ, Sch Management, Siming Rd, Xiamen 361005, Fujian, Peoples R China

来源：

ANNALS OF TOURISM RESEARCH | 2022年 / 95卷

基金：

中国国家自然科学基金;

关键词：

Exploitative leadership; Neuroticism; Depletion; Service sabotage; ABUSIVE SUPERVISION; EGO DEPLETION; SELF-CONTROL; RESOURCES; MODEL; CONSERVATION; PERSONALITY; PERFORMANCE; BEHAVIOR; OUTCOMES;

D O I：

10.1016/j.annals.2022.103444

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Drawing on the limited-strength model of self-regulation, we investigate how exploitative leadership can affect employees' service sabotage behavior. The findings from a sample of 264 supervisor-subordinate dyads indicate that exploitative leadership is indirectly related to employees' service sabotage through the experience of resource depletion. We also find that employees' neuroticism intensifies the direct effect of exploitative leadership on employees' depletion and the indirect effect of exploitative leadership on service sabotage through resource depletion. We also provide implications for theory and practice.(c) 2022 Elsevier Ltd. All rights reserved.

引用

页数：13

共 92 条

[11] Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective [J].

Chi, Nai-Wen ;

Chang, Huo-Tsan ;

Huang, Hsien-Lier .

ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 2015, 131 :1-15

[12] Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone [J].

Chi, Nai-Wen ;

Tsai, Wei-Chi ;

Tseng, Shu-Min .

WORK AND STRESS, 2013, 27 (03) :298-319

[13] Spillover Effects of Emotional Labor in Customer Service Encounters Toward Coworker Harming: A Resource Depletion Perspective [J].

Deng, Hong ;

Walter, Frank ;

Lam, Catherine K. ;

Zhao, Helen H. .

PERSONNEL PSYCHOLOGY, 2017, 70 (02) :469-502

[14] The displaced aggression questionnaire [J].

Denson, Thomas F. ;

Pedersen, William C. ;

Miller, Norman .

JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 2006, 90 (06) :1032-1051

[15] Violence restrained: Effects of self-regulation and its depletion on aggression [J].

DeWall, C. Nathan ;

Baumeister, Roy F. ;

Stillman, Tyler F. ;

Gailliot, Matthew T. .

JOURNAL OF EXPERIMENTAL SOCIAL PSYCHOLOGY, 2007, 43 (01) :62-76

[16] Why quantitative papers based on primary data get desk-rejected by Annals of Tourism Research [J].

Dolnicar, Sara .

ANNALS OF TOURISM RESEARCH, 2020, 83

[17] The social context of undermining behavior at work [J].

Duffy, Michelle K. ;

Ganster, Daniel C. ;

Shaw, Jason D. ;

Johnson, Jonathan L. ;

Pagon, Milan .

ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 2006, 101 (01) :105-126

[18] Pursuit of Whose Happiness? Executive Leaders' Transformational Behaviors and Personal Values [J].

Fu, Ping Ping ;

Tsui, Anne S. ;

Liu, Jun ;

Li, Lan .

ADMINISTRATIVE SCIENCE QUARTERLY, 2010, 55 (02) :222-254

[19] Unable to resist temptation: How self-control depletion promotes unethical behavior [J].

Gino, Francesca ;

Schweitzer, Maurice E. ;

Mead, Nicole L. ;

Ariely, Dan .

ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 2011, 115 (02) :191-203

[20]

Goldberg L.R., 1999, Personality psychology in Europe, V7, P7

← 1 2 3 4 5 6 7 8 9 10 →