QUALITY MANAGEMENT IN HIGHER EDUCATION SYSTEM: A LITERATURE REVIEW

In the current process of globalization and implicitly of internalization, the quality of educational services became a key decision factor, that enables evaluation, comparison and classification of universities nationwide and internationally, while the notions of quality assurance and management are considered among the most modern and used concepts at higher educational system level. This paper aims to study and analyze the current stage of knowledge on higher education system quality management aboard, but also from Romania. Moreover, there will be identified and presented the responsible players of the insurance of educational quality services from the universities in Romania and Europe, along with standards and criteria formulated with the purpose of assuring and recognize a higher educational system quality culture. In the last part of the paper, there are presented some relevant previous studies regarding this field, followed by concluding remarks.