Total Quality Management Practices and Innovation Performance: A Review

被引：1

作者：

Long, Chol Sang ^{[1
]}

Kowang, Tan Owee ^{[1
]}

Ismail, Wan Khairuzzaman Wan ^{[2
]}

机构：

[1] Univ Teknol Malaysia, Fac Management, Johor Baharu 80990, Johor, Malaysia

[2] Univ Teknol Malaysia, Int Business Sch, Kuala Lumpur 54100, Malaysia

来源：

ADVANCED SCIENCE LETTERS | 2015年 / 21卷 / 05期

关键词：

Customer Focus; Process Management; Leadership; Strategic Planning; IMPACT; TQM;

D O I：

10.1166/asl.2015.6007

中图分类号：

O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];

学科分类号：

07 ; 0710 ; 09 ;

摘要：

This paper discusses the total quality management (TQM) practices that give the positive impact to the innovation capability of the organization. The linkages between the quality management and as well as the innovation capabilities has been explored. Base on the literature review, majority of previous studies support the notion that TQM practices have significant relationship with innovation capability of the organization. The TQM practices that are identified to have impact to innovation capability are leadership, strategic planning, customer focus, process management and people management.

引用

页码：1086 / 1088

页数：3

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