Giving in or giving up: What makes journalists use audience feedback in their news work?

被引：25

作者：

Tandoc, Edson C., Jr. ^{[1
]}

Ferrucci, Patrick R. ^{[2
]}

机构：

[1] Nanyang Technol Univ, Wee Kim Wee Sch Commun & Informat, Singapore, Singapore

[2] Univ Colorado, Coll Media Commun & Informat, Boulder, CO 80309 USA

来源：

COMPUTERS IN HUMAN BEHAVIOR | 2017年 / 68卷

关键词：

Audience feedback; Journalists; Online news; Social media; Survey; Theory of planned behavior; Web analytics; PLANNED BEHAVIOR; SOCIAL MEDIA; WEB METRICS; FORCES; CLICKS;

D O I：

10.1016/j.chb.2016.11.027

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

Guided by the theory of planned behavior, this study sought to identify factors that lead journalists to monitor and incorporate audience feedback from Twitter and web analytics in their news work. Based on a survey of 360 online journalists in the United States, this study found that journalists' personal attitudes toward using audience feedback, organizational policy on the use of audience feedback, as well as how much knowledge and skill they think they currently have to use audience feedback in their work, affect their intention to use, and ultimately, their actual use of, audience feedback in their editorial decisions. (C) 2016 Elsevier Ltd. All rights reserved.

引用

页码：149 / 156

页数：8

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