An Analysis of Cooperative Performance Using Balanced Scorecard Method

This study aimed at finding out cooperative performance using Balance Scorecard method in the period of 2013-2017. This study was conducted in from July to September, 2018 using a descriptive method. The data were collected through documentation, interview and questionnaire. The result showed that the cooperative performance viewed from the financial perspective using the indicator of the SHU (remaining business result) growth and members' savings growth was good enough, from the membership perspective using the indicator of the growth of the number of members and SHU percentage for members the cooperative performance was good. From the internal business process using the indicator of the holding RAT (Members Annual Meeting) and management and supervisor election, the cooperative performance was very good and; finally, the growth and education perspective using the indicators of workers' satisfaction, workers' and management's productivity, and human resources quality development and Management System, the performance was very good. In the framework of financial performance improvement, cooperatives need to be brave to do innovation breakthrough by channeling loans to the non-members.