Monitor quality performance online to improve customer satisfaction

被引:0
作者
Harrold, D
机构
关键词
process and advanced control; advanced control; modeling; optimization; productivity; management; and control;
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
引用
收藏
页码:107 / +
页数:3
相关论文
共 50 条
[1]   Participative Mechanisms to Improve Office Maintenance Performance and Customer Satisfaction [J].
Au-Yong, Cheong Peng ;
Ali, Azlan Shah ;
Ahmad, Faizah .
JOURNAL OF PERFORMANCE OF CONSTRUCTED FACILITIES, 2015, 29 (04)
[2]   Developing an index of online customer satisfaction [J].
Hye-Ran Kim .
Journal of Financial Services Marketing, 2005, 10 (1) :49-64
[3]   THE EFFECT OF SERVICE QUALITY AND CUSTOMER INVOLVEMENT ON CUSTOMER SATISFACTION [J].
Baimuratova, Begimai ;
Zhao, Haijun ;
Derbisheva, Elmira ;
Lei, Tao ;
Kyzy, Elzat Arstanbek ;
Alieva, Aizada .
REVISTA GESTAO & TECNOLOGIA-JOURNAL OF MANAGEMENT AND TECHNOLOGY, 2023, 23 :338-351
[4]   The effects of relational bonds on online customer satisfaction [J].
Chen, Yi-Ling ;
Chiu, Hung-Chang .
SERVICE INDUSTRIES JOURNAL, 2009, 29 (11) :1581-1595
[5]   How does training improve customer service quality? The roles of transfer of training and job satisfaction [J].
Shen, Jie ;
Tang, Chunyong .
EUROPEAN MANAGEMENT JOURNAL, 2018, 36 (06) :708-716
[6]   Service Quality, Customer Satisfaction and Customer Loyalty: Testing a Structural Equation Model [J].
Saneva, Dushica ;
Chortoseva, Sonja .
QUALITY-ACCESS TO SUCCESS, 2020, 21 (179) :124-128
[7]   CUSTOMER SATISFACTION AS AN INDICATOR OF SERVICE QUALITY IN TOURISM AND HOSPITALITY [J].
Stranjancevic, Ana ;
Bulatovic, Iva .
INTERNATIONAL JOURNAL FOR QUALITY RESEARCH, 2015, 9 (04) :689-703
[8]   Surveying the Impact Quality of the Bank's electronic Services on Financial Performance (with the Emphasis on the Customer Satisfaction Model) [J].
Mohmoodi, Ali Panjomi ;
Asetmal, Asmail Kholafazade .
EUROPEAN JOURNAL OF SUSTAINABLE DEVELOPMENT, 2014, 3 (02) :97-108
[9]   The Effects of Green Restaurant Attributes on Customer Satisfaction Using the Structural Topic Model on Online Customer Reviews [J].
Park, Eunhye ;
Chae, Bongsug ;
Kwon, Junehee ;
Kim, Woo-Hyuk .
SUSTAINABILITY, 2020, 12 (07)
[10]   Examining the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies [J].
Rew, Dongjun ;
Jung, Joo ;
Lovett, Steve .
TQM JOURNAL, 2021, 33 (01) :57-70