Calculation of delay characteristics for multiserver queues with constant service times

We consider a discrete-time infinite-capacity queueing system with a general uncorrelated arrival process, constant-length service times of multiple slots, multiple servers and a first-conne-first-served queueing discipline. Under the assumption that the queueing system can reach a steady state, we first establish a relationship between the steady-state probability distributions of the system content and the customer delay. Next, by means of this relationship, an explicit expression for the probability generating function of the customer delay is obtained from the known generating function of the system content, derived in previous work. In addition, several characteristics of the customer delay. namely the mean value, the variance and the tail distribution of the delay, are derived through some mathematical manipulations. The analysis is illustrated by means of some numerical examples. (C) 2008 Elsevier B.V. All rights reserved.