ISO and I reap: lessons learned from Antipodean implementations of the ISO-ILL protocol

Purpose - This paper, an update of that presented at the 9th IFLA Interlending and Document Supply Conference, describes the implementation of the ISO-ILL protocol between the University of Auckland and Te Puna Interloan, and the University of Auckland and Kinetica Document Delivery (now Libraries Australia Document Delivery). It backgrounds the context and traverses a number of issues central to the ISO-ILL implementations. Design/methodology/approach - The article combines narrative and analysis of the projects from the perspective of each of the implementing libraries. Findings - The authors report on various aspects of their work, including business models, anticipated and actual benefits from the implementations, testing, lessons learned and a brief look into the future. They conclude that planning and rigorous testing are significant ingredients to success and that communication to the user body is also a vital factor. Practical implications - The work undertaken may provide other libraries with a model for similar implementations. Originality/value - The implementation between Te Puna Interloan and the University of Auckland is the first implementation of the ISO-ILL protocol in New Zealand and represents a major breakthrough in interlending in New Zealand. The integration of two national utilities into the one interloan management system, the University of Auckland VDX system, is believed to be the first of its kind.