The war for talent: human capital challenges for professional service firms

被引:20
作者
Suseno, Yuliani [1 ]
Pinnington, Ashly H. [2 ]
机构
[1] Edith Cowan Univ, Sch Business & Law, Ctr Innovat Practice, Joondalup, WA, Australia
[2] British Univ Dubai, Dubai Int Acad City, Fac Business & Law, Dubai, U Arab Emirates
基金
澳大利亚研究理事会;
关键词
Human capital challenges; human resource management; professional service firms; war for talent; PERSON-ORGANIZATION; LAW FIRMS; KNOWLEDGE; MANAGEMENT; INTERNATIONALIZATION; WORK; PERFORMANCE; FRAMEWORK; METAANALYSIS; GOVERNANCE;
D O I
10.1080/13602381.2017.1287830
中图分类号
F [经济];
学科分类号
02 ;
摘要
Professional service firms face particular human capital challenges. This study reflects on the distinctive characteristics of professional service firms through the concepts of knowledge intensity, low capital intensity and professionalized workforce. Based on in-depth interviews with 21 partners of Australian law firms, we provide empirical evidence on the war for talent challenges faced by professional service firms and in particular, law firms. The findings point to talent management challenges including reputation building and maintenance, employee autonomy, knowledge acquisition, revenue and profitability through internationalization, managing knowledge across borders, managing employee mobility, talent acquisition and retention, talent engagement, performance management and developing leadership capability. These challenges are important issues to be considered by professional service firms as they attempt to compete more effectively in global business contexts.
引用
收藏
页码:205 / 229
页数:25
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