IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION

This paper discusses the possibility of finding a better solution for the problem of business process improvement using simulation technique. Most of problems of organisations are originated in fact that their business processes are neither well defined nor particularly efficient. Business process modelling is done by identifying a certain business process, defining its activities, and using a modelling technique to develop its model. Process improvement is carried out by precise analysis of the process, suggesting changes and improvements, and giving solutions for existing problems. To achieve this, we concentrate our work on analysing and simulating the business process discussed. This means that the simulation results need to be analysed and understood in order that the analyst is able to suggest necessary changes. A complete understanding of the results of process simulation is an essential precondition to move for-ward with business process improvement. The problem of conducting a surgery is used as an example to carry out business process improvement using simulation technique.