The Relationship between Ambidexterity, Organizational Learning Capacity and Firm Quality Performance: An Empirical Study

Firms need to perform high performance because it is difficult to survive in heightened competition. For surviving in heightened competition, one of key factors is high quality performance so firms should perform high quality performance. Organizational learning capacity and ambidexterity concepts are accepted as the factors that provide high firm performance. In this study, a model has been constructed which shows that relationship between ambidexterity, organizational learning capacity and firm quality performance so ambidexterity has an effect on firm quality performance. The survey of this study is conducted on 107 SME of 214 mid level and high level managerial employee in metalworking industry. The obtained data from the questionnaires are analyzed through SPSS. In consequence, we have reached that ambidexterity affects organizational learning capacity and firm quality performance and hence organizational learning capacity affects firm quality performance. Result of this study, firms that want to improve their quality performance and organizational learning capacity should focus on ambidexterity. In addition to firms can improve their quality performance through improving organizational learning capacity. (C) 2014 The Authors. Published by Elsevier Ltd.