Investigating International Tourists' Intention to Revisit Myanmar Based on Need Gratification, Flow Experience and Perceived Risk

被引:68
作者
Chen, Jengchung Victor [1 ]
Htaik, Sein [1 ]
Hiele, Timothy McBush [1 ]
Chen, Charlie [2 ]
机构
[1] Natl Cheng Kung Univ, Inst Int Management, 1 Univ Rd, Tainan 701, Taiwan
[2] Appalachian State Univ, Dept Comp Informat Syst, Boone, NC 28608 USA
关键词
Destination loyalty; flow; need gratification; perceived risks; revisit intention; CUSTOMER SATISFACTION; DESTINATION; LOYALTY; MARKET; MODEL; IMAGE;
D O I
10.1080/1528008X.2015.1133367
中图分类号
F [经济];
学科分类号
02 ;
摘要
Satisfaction plays an important role in creating loyalty to a tourism destination. However, ensuring consistent satisfactory trip experiences for tourists and increasing their revisit intention remain challenging for many international tourism destinations, including Myanmar. We conducted a survey with 465 international tourists visiting Myanmar. Results indicate that need gratification and flow can increase tourist satisfaction. The perceived risks of tourism destination can decrease tourist satisfaction. Satisfaction is an important factor to mediate the influence of need gratification, flow, and perceived risks. A tourist's intention to revisit Myanmar can be largely improved by attending to these independent and mediating factors.
引用
收藏
页码:25 / 44
页数:20
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