An effectiveness measurement model for knowledge management

被引：53

作者：

Wen, Yuan-Feng ^{[1
]}

机构：

[1] Natl Kaohsiung Marine Univ, Dept Logist Management, Kaohsiung 81157, Taiwan

来源：

KNOWLEDGE-BASED SYSTEMS | 2009年 / 22卷 / 05期

关键词：

Knowledge management; Effectiveness; Measurement; Analytic hierarchy process (AHP);

D O I：

10.1016/j.knosys.2009.02.007

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The aim of this study is to develop a model for the measurement of the effectiveness of knowledge management in Taiwanese high-tech enterprises. Following a survey of the relevant literature on the subject, the study describes the construction of the model - including the opinions of specialists, scholars, and practitioners of knowledge management practice among Taiwan's high-tech firms, the use of focus groups, the application of analytic hierarchy process (AHP). and a questionnaire analysis of qualitative and quantitative methods. The study summarizes the experts' opinions, selects the measurement indicators, and calculates the weightings of dimensions and items. An empirical study is then conducted to test the validity and reliability of the model, and its suitability for improving the measurement of knowledge management effectiveness in high-tech firms. (C) 2009 Elsevier B.V. All rights reserved.

引用

页码：363 / 367

页数：5

共 21 条

[11]

Laurie J., 1997, TRAINING DEV, V27, P66

[12]

Levett GavinP., 2000, J KNOWL MANAG, V4, P258, DOI [10.1108/13673270010350066, DOI 10.1108/13673270010350066]

[13]

PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79

[14]

PRUSAK L, 1996, STRATEGY LEADERSHIP, V24, P6

[15]

Roth A., 1996, Strategy and Leadership, P30

[16] Knowledge and the firm: Overview [J].

Spender, JC ;

Grant, RM .

STRATEGIC MANAGEMENT JOURNAL, 1996, 17 :5-9

[17]

Storck J., 2000, SLOAN MANAGEMENT REV, V41

[18]

Sveiby K., 2002, Methods for Measuring Intangible Assets

[19] Exploring internal stickiness: Impediments to the transfer of best practice within the firm [J].

Szulanski, G .

STRATEGIC MANAGEMENT JOURNAL, 1996, 17 :27-43

[20]

WEN YF, 2001, STUDY KEY SUCCESS FA

← 1 2 3 →