Fuzzy rule based profiling approach for enterprise information seeking and retrieval

With the exponential growth of information available on the Internet and various organisational intranets there is a need for profile based information seeking and retrieval (IS&R) systems. These systems should be able to support users with their context-aware information needs. This paper presents a new approach for enterprise IS&R systems using fuzzy logic to develop task, user and document profiles to model user information seeking behaviour. Relevance feedback was captured from real users engaged in IS&R tasks. The feedback was used to develop a linear regression model for predicting document relevancy based on implicit relevance indicators. Fuzzy relevance profiles were created using Term Frequency and Inverse Document Frequency (TF-IDF) analysis for the successful user queries. Fuzzy rule based summarisation was used to integrate the three profiles into a unified index reflecting the semantic weight of the query terms related to the task, user and document. The unified index was used to select the most relevant documents and experts related to the query topic. The overall performance of the system was evaluated based on standard precision and recall metrics which show significant improvements in retrieving relevant documents in response to user queries. (C) 2016 Published by Elsevier Inc.