Improvement of patient care through a collaborative approach to patient education and triage

Educating and triaging new patients into the End-Stage Renal Disease care system are a challenge for all renal providers. This review describes the role of a renal patient educator, the goals of education, and ways in which an educator collaborates with multiple renal team members to assure optional treatment decision-making by patients and a smooth transition to treatments and care facilities. A case study is provided to show the collaborative role and benefits to both patients and facilities. Examples of team collaboration for delivery of education and care and requirements for successful teamwork and communication are provided. Results of this approach are improved continuity of care and coordination of patients, enhanced satisfaction of both patients and providers, and cost savings when appropriate financial and treatment decisions are in place. (C) 1999 by the National Kidney Foundation, Inc.