The aim of this paper is to present an ergonomic study of maintenance and support work activities at a pilot plant of an oil and gas company. The Ergonomic Work Analysis (EWA) was the main methodological approach. The study concerns the analysis of different maintenance and support activities previous selected by workers and managers. The maintenance activities were classified as insulation, instrumentation, electric and mechanics. The support activities can be performed inside or outside the unit plant as well as inside chemical lab. The EWA methodology involved three stages: Reference situation diagnosis and recommendations; establishing an ergonomic design concept; evaluation of the new work condition and/or improvement of the maintenance tools. Based on activity analysis, some problems of physical ergonomic arose. When comparing body discomfort analysis between maintenance and support work activities the low back pain, neck and upper arm shown the highest scores. The results also showed that even considering plant unity specificities some ergonomic problems were common in maintenance and in support activities. The results and recommendations based on the ergonomic diagnosis were presented to managers at periodic meetings where the ergonomists team, designers and managers discussed issues to establish the ergonomic design concepts that would be applied on the maintenance and support work conditions.