Revising the Vocabulary of Business Process Element Labels

A variety of methods devoted to the behavior analysis of business process models has been suggested, which diminish the task of inspecting the correctness of the model by the process modeler. Although a correct behavior has been attested, the process model might still not be feasible because the modeler or intended user is hampered in her comprehension (and thus hesitates e.g., to reuse the process model). This paper addresses the improvement of comprehension of process element labels by revising their vocabulary. Process element labels are critical for an appropriate association between the symbol instance and the real world. If users do not (fully) understand the process element labels, an improper notion of the real process might arise. To improve the comprehension of element labels algorithms are presented, which base on common hints how to effectively recognize written words. Results from an empirical study indicate a preference for such revised process element labels.