The Mediating Role of Perceived Organizational Support in the Relationship between Employee Engagement and Employee Retention in the Indian Hospitality Industry

Engaging and retaining competent personnel is crucial for all businesses since employees' are the most essential and dynamic resource, critical to company's capacity to compete. In hospitality industry, employees are stakeholders of the company that can make or break business, yet face highest attrition rate as compared to other industries. This study attempts to investigate the relationship between employee engagement and employee retention based on the responses of 105 employees from 5-star hotels of major Indian cities, selected using a convenience sampling method. The study also endeavors to investigate the mediating role of perceived organizational support (POS) in the relationship between employee engagement and employee retention. Hayes Process Macros method was used to analyze the mediating role. Pearson's Correlation Analysis and Linear Regression Analysis are used to determine the relationship between employee engagement and retention. Additionally, this research paper aims to study whether or not employee engagement and retention vary with gender and employee level using Independent sample t - Test.