Research on the Evaluation of E-government Service Quality

被引：0
|
作者：
Ma Dongshan [1 ]
Wang Qian [1 ]
Xu Zexian [1 ]
Liang Wei [1 ]
Chen Guang [1 ]
机构：
[1] SW Jiatong Univ, Sch Publ Adm, Chengdu, Peoples R China
来源：
2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年
关键词：
E-government; Service Quality; Evaluation;
D O I：
暂无
中图分类号：
TN [电子技术、通信技术];
学科分类号：
0809 ;
摘要：
E-government is a power to promote building a service-oriented government. By reference perceptual quality model and SERVQUAL evaluation model, this paper designs the model and the indicator system of E-government service quality evaluation, in order to provide a reference for E-government service evaluation.
引用
收藏
页码：9052 / 9055
页数：4
相关论文
共 50 条
  • [21] Customer-Centered e-Government Service Quality Evaluation: Framework and Case Study
    Wang Jin-fu
    Hang Duo
    2009 ISECS INTERNATIONAL COLLOQUIUM ON COMPUTING, COMMUNICATION, CONTROL, AND MANAGEMENT, VOL III, 2009, : 198 - 202
  • [22] Service Oriented E-Government
    Stoll, Margareth
    Laner, Dietmar
    INNOVATIONS IN COMPUTING SCIENCES AND SOFTWARE ENGINEERING, 2010, : 129 - 134
  • [23] Evaluation Of The Quality Of E-Government Services: Quality Trend Analysis
    AlBalushi, Taisira Hazeem
    Ali, Saqib
    2015 INTERNATIONAL CONFERENCE ON INFORMATION AND COMMUNICATION TECHNOLOGY RESEARCH (ICTRC), 2015, : 226 - 229
  • [24] Using e-government websites for research: Content and quality
    Padilla, Cynthia
    ONLINE, 2008, 32 (03): : 18 - 22
  • [25] The Interplay between E-Government Service Adoption Preferences and E-Government Service Delivery in Germany
    Thiel, Lea
    PROCEEDINGS OF THE 49TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS 2016), 2016, : 2913 - 2922
  • [26] Quality of service in e-government underlines the role of information usability
    Department of Mathematics and Computer Science, University of Camerino, Via Madonna delle Carceri 9, Camerino, Italy
    Int. J. Inf. Qual., 2008, 2 (133-151):
  • [27] Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
    Magoutas, Babis
    Mentzas, Gregoris
    ELECTRONIC GOVERNMENT, PROCEEDINGS, 2009, 5693 : 139 - 150
  • [28] Research on Grid Based E-government Individuation Service Mode
    Tang Fang
    Tang Zhi-wei
    PROCEEDINGS OF 2008 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (4TH), VOL I, 2008, : 197 - 202
  • [29] Research on the "Thematic and Intelligent Portfolio" service of E-government system
    Sun, J.
    Chen, J. B.
    FRONTIERS IN ENTERPRISE INTEGRATION, 2008, : 71 - 76
  • [30] Research on Evaluation System of E-government Security Governance
    Zhang, Haicheng
    2016 2ND INTERNATIONAL CONFERENCE ON FUTURE COMPUTER SUPPORTED EDUCATION (FCSE 2016), 2016, : 217 - 220
12345