THE LAST 5 YEARS IN E-GOVERNMENT SERVICES TRUST, ACCEPTATION AND IMPLEMENTATION

This paper discusses building trust in public administration and government in implementing e-services in selected areas of government. In the paper we analyzed 28 relevant studies, which deal with the issue and subsequently we synthesized the findings of the individual contributions for the implementation of process improvement and trust in these services for the needs of states such as the Slovak Republic, where these e-services are gradually implemented. In particular, this contribution is essential from the point of view of the findings on the importance of building trust, and also points to the various factors that may affect this confidence. It outlines the possibilities of own surveys, which may have the nature of surveys and various other qualitative research. It also provides insight into new trends in data security for e-service users, which appear to be one of the most important and critical factors that may cause people to mistrust in accepting and using such services.