COVID-19, aftermath, impacts, and hospitality firms: An international perspective

被引：212

作者：

Alonso, Abel Duarte ^{[1
]}

Kok, Seng Kiat ^{[2
]}

Bressan, Alessandro ^{[3
]}

O'Shea, Michelle ^{[4
]}

Sakellarios, Nikolaos ^{[5
]}

Koresis, Alex ^{[6
]}

Solis, Maria Alejandra Buitrago ^{[7
]}

Santoni, Leonardo J. ^{[8
]}

机构：

[1] Curtin Univ, Sch Management, Curtin Business Sch, BL 402,Kent St, Bentley, WA 6102, Australia

[2] RMIT Univ Vietnam, Sch Business & Management, 702 Nguyen Linh Blvd,Dist 7, Hcmc, Saigon, Vietnam

[3] Univ Notre Dame Australia, Sch Business, 128-140 Broadway, Chippendale, NSW 2007, Australia

[4] Western Sydney Univ, Sch Business, Locked Bag 1797, Penrith, NSW 2571, Australia

[5] Liverpool John Moores Univ, Liverpool L3 5UG, Merseyside, England

[6] Curtin Univ, Sch Management, BL 402,Kent St, Bentley, WA 6102, Australia

[7] Bolivian Catholic Univ, Zona Tupuraya, Cochabamba, Bolivia

[8] UNCUYO, Fac Agr Sci, Sch Econ, Almirante Brown 500, Mendoza, Argentina

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2020年 / 91卷

关键词：

COVID-19; Resilience; Concerns; Coping; Changes; Adjustments; Hospitality businesses; Extreme context; CREATIVE SELF-EFFICACY; DISASTER RESILIENCE; ORGANIZATIONAL RESILIENCE; PREPAREDNESS; ANTECEDENTS; SECTOR; SMES;

D O I：

10.1016/j.ijhm.2020.102654

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Drawing on the theory of resilience, and on an international sample of 45 predominantly small hospitality businesses, this exploratory study extends knowledge about the key concerns, ways of coping, and the changes and adjustments undertaken by these firms' owners and managers during the COVID-19 outbreak. The various emergent relationships between the findings and the considered conceptual underpinnings of the literature on resilience, revealed nine theoretical dimensions. These dimensions critically illuminate and extend understanding concerning the actions and alternatives owners-managers resorted to when confronted with an extreme context. For instance, with financial impacts and uncertainty being predominant issues among participants, over one-third indicated actioning alternative measures to create much-needed revenue streams, and preparing for a new post-COVID-19 operational regime, respectively. Furthermore, 60 percent recognised making changes to the day-to-day running of the business to respond to initial impacts, or biding time in anticipation of a changing business and legal environment.

引用

页数：11

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