QUALITY FUNCTION DEPLOYMENT FOR A ROMANIAN COMPANY

Purpose The purpose of this work is to describe an attempt to implement a quality instrument as well as an important lean planning tool in a Romanian company. Methodology/approach Quality Function Deployment QFD was used as methodology. It allows to the company to translate the client requirements as voice of customer into the quality features for the products and processes. Findings A scientific documentation for the decision making process was obtained. The planning of products and services became a custom driven process. Research limitations/implications This article presents the first attempt of the company in order to implement the quality deployment function. Some of the process definition was done based on the manager and specialist experience. More detailed scientific description can be done at process level. Practical implications The scope of the research is based on the nature of firm's products and processes understanding. The starting point was given by the customer requirements. Originality/value A low number of Romanian companies have implemented lean manufacturing tools. This work has value for other small and medium enterprises which want to have better planning tools. The internal validity of the model was given by the input variables which were in logical relationship with the study. The external validity is given by the possibility to generalize the result to other fields as future work.